Privacy Policy
Last updated: 11/3/2025
iProDash CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field operations management platform.
By using iProDash CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.
2.1 Personal Information
- Account Information: Name, email address, phone number
- Authentication Data: Password (hashed with bcrypt), JWT tokens, session data
- Company Information: Company name, admin email, phone number, credit card processing fees
- Role & Permissions: User roles (company-admin, user), approval status
2.2 Business Data
- Job Information: Client details (name, phone, address, city, state, zip), job specifications, pricing, payment methods
- Technician Data: Name, nickname, phone, email, commission percentages, fees
- Source Information: Lead sources with commission tracking
- Financial Data: Closing prices, part costs, profit calculations, payment methods
- Reports: Generated PDF reports containing job and financial data
2.3 Technical Information
- Usage Data: System logs, analytics, and performance metrics
- Device Information: IP addresses, browser type, operating system
- Location Data: Address information processed through Google Maps API
- Session Data: Authentication tokens and session management data
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our field operations management platform
- Job Management: To manage jobs, assign technicians, and track field operations
- Financial Processing: To calculate profits, process payments, and generate reports
- Communication: To send SMS notifications, email updates, and support communications
- Authentication: To verify user identity and manage access permissions
- Analytics: To improve our service and understand usage patterns
- Support: To provide customer support and respond to inquiries
We share your information with the following third-party services:
4.1 Payment Processing
Stripe: We use Stripe for payment processing, subscription management, and billing portal access. Stripe may collect and process payment information according to their privacy policy.
4.2 Communication Services
Telnyx: We use Telnyx to send SMS notifications to users and technicians. Phone numbers are shared with Telnyx for message delivery.
Resend: We use Resend for email communications including registration confirmations, support tickets, and system notifications.
4.3 SMS and 10DLC Compliance
SMS Communications: We send SMS messages for job notifications, status updates, and important communications. Message frequency varies.
- Opt-In Required: We only send SMS messages to users who have explicitly opted in to receive them through our opt-in form or by texting START to our number.
- Opt-Out Available: You can opt out at any time by replying STOP to any SMS message. We will honor your opt-out request within 24 hours.
- Help Available: Reply HELP to any SMS message for assistance or to get information about our SMS program.
- Message and Data Rates: Standard message and data rates may apply.
- Carrier Not Liable: Your mobile carrier is not liable for delayed or undelivered messages.
- Data Collection: We collect your phone number, name, email, and company information when you opt in to SMS communications.
- Data Usage: We use this information solely to send you SMS notifications and maintain your opt-in status.
- Data Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
- Mobile Information Protection: Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
- Opt-in Data Protection: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Data Retention: We retain your SMS opt-in information until you opt out or request deletion.
- 10DLC Compliance: Our SMS program complies with 10DLC (10-Digit Long Code) regulations and carrier requirements.
4.3 Location Services
Google Maps API: We use Google Maps for address autocomplete and location services. Address data may be processed by Google according to their terms.
4.4 Data Storage
MongoDB: Your data is stored securely in MongoDB databases with appropriate security measures and access controls.
4.5 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
We implement appropriate security measures to protect your information:
- Encryption: Passwords are hashed using bcrypt with salt
- Authentication: JWT-based authentication with secure token management
- Access Control: Role-based permissions and company data isolation
- Secure APIs: All API endpoints require authentication and authorization
- Data Transmission: All data transmission is encrypted using HTTPS
- Database Security: Secure database connections and access controls
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing of your data
- Objection: Object to processing of your data for certain purposes
To exercise these rights, please contact us at the information provided in the "Contact Us" section below.
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
We use cookies and similar technologies for:
- Session Management: To maintain your login session
- Authentication: To verify your identity and permissions
- Analytics: To understand how you use our service
- Preferences: To remember your settings and preferences
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Third-party services we use (Stripe, Telnyx, Resend, Google, MongoDB) may process your data in various locations worldwide according to their respective privacy policies.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we discover that we have collected personal information from a child under 13, we will delete such information immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We will also notify you via email or through our service if the changes are material. Your continued use of our service after any modifications constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@iprodash.com
Support: support@iprodash.com
For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.